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My water conditions aren’t right, what chemicals should I use?

Check for a possible solution in our Troubleshooting Guide.

Nothing on the spa operates

  1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
  2. If there is no message on your control panel, check and reset the GFCI and house breaker. The GFCI should be located in a weatherproof box close to the spa, but no closer than 5 ft.
  3. If the spa does not respond, contact your local service company.

Pump(s) do not operate
Press the “Jets” button on your control panel. If you hear the pumps trying to operate:

  1. Check that all the slice valves are open.
  2. Pump may need to be primed.
  3. Check that the air controls are open.
  4. If you do not hear anything from the pump, contact your local service company.

Poor jet performance

  1. Make sure pump is operating.
  2. Check that the water level is adequate (up to minimum safe water level side).
  3. Make sure the jets are open and the air controls are open.
  4. Check for dirty filters. Clean if necessary.

Spa not heating
If the spa is not heating and has not tripped the breaker*, please follow these steps:

  1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
  2. Check water set temperature at control panel.
  3. Check for dirty filters. Clean if necessary.
  4. Check “heat mode” the spa is set in. Spa should be in standard mode.
  5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
  6. Check to make sure that the pump is primed and all slice valves are open.
  7. Reset power to the spa at GFCI breaker.
  8. If spa is still not heating, contact your dealer for service.

* If the spas heater has failed, the majority of the time it will trip the GFCI breaker.

GFCI is tripping
For your protection, the Ground Fault Circuit Interrupter (GFCI) is required by NEC code (National Electrician Code). The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact an electrician if your local dealer recommends doing so.

I can’t find my Owners Manual, can I get a copy?

A copy of the Owners Manual is available online in PDF format. Click here to get it.

My water conditions aren’t right, what chemicals should I use?

Check out our Chemical Chart for a possible solution.

Cloudy waterExcessive organic contaminants or lack of sanitizerShock treat with non-chlorine shock
and adjust sanitizer level
Dissolved chemical solidsUse clarifier to help remove small
pH balance or total alkalinity is incorrectTest total alkalinity and pH. Correct
with pH increaser or pH decreaser.
Calcium too high (hard water)Use a sequestering agent weekly. Replace some water with softer water.
Dirty filterClean filter with filter cartridge cleaner.
Chalky, white
scale deposits
Mineral deposits in waterUse a sequestering agent. Check water balance and adjust as necessary.
Clear green waterHigh iron or copper contentUse a sequestering agent
Cloudy green waterLow alkalinity levelUse pH increaser
low sanitizer levelTest sanitizer level, shock with
non-chlorine shock
Brown waterHigh iron or manganese levelUse a sequestering agent
Chlorine odorChloramines (combined chlorine level) is high.Shock with non-chlorine shock
Eye/skin irritationOrganic contaminants, chloramines, or pH out of balanceShock with non-chlorine shock.
Test and adjust pH level.
FoamingHigh concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminantsUse foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance
Pitting of metal fixturespH too lowTest and adjust pH and total
alkalinity by adding pH up.
Total alkalinity too low



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