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A copy of the Owners Manual is usually available from the manufacture in an easy to use PDF format.Simply click here to select what model you are searching for to download a copy for free.

If the spa is not heating and has not tripped the breaker*, please follow these steps:

  1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
  2. Check water set temperature at control panel.
  3. Check for dirty filters. Clean if necessary.
  4. Check “heat mode” the spa is set in. Spa should be in standard mode.
  5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
  6. Check to make sure that the pump is primed and all slice valves are open.
  7. Reset power to the spa at GFCI breaker.
  8. If spa is still not heating, contact your dealer for service.

* If the spas heater has failed, the majority of the time it will trip the GFCI breaker.

  1. Make sure pump is operating.
  2. Check that the water level is adequate (up to minimum safe water level side).
  3. Make sure the jets are open and the air controls are open.
  4. Check for dirty filters. Clean if necessary.

For your protection, the Ground Fault Circuit Interrupter (GFCI) is required by NEC code (National Electrician Code). The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact an electrician if your local dealer recommends doing so.

Click here to visit our easy to use contact form where you can submit your question to the expert staff at Aqua Haven Spas.